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BassPass Privacy Policy

06-03-2025

BassPass, Inc. ("BassPass," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or use any services provided through our website, mobile applications, or point‑of‑sale systems (collectively, the "Services").

1. Information We Collect

1.1 Information You Provide to Us

Account Information – name, username, email, phone number, postal address, date of birth, and password.
Payment & Financial Data – cardholder name, billing address, last four digits of the card, Stripe- or Google‑Pay–generated tokens. BassPass never stores full card numbers.
Organizer / Promoter Data – company legal name, EIN/TIN, payout bank details, and marketing preferences.
Support & Communications – messages, feedback, or inquiries sent to Support.

1.2 Information We Automatically Collect

Usage Data – pages viewed, actions taken in the app, referring URLs, device type, browser, and IP address.
Cookies & Similar Technologies – session cookies, analytics cookies, and authentication tokens.
Location Data – approximate geolocation from IP for fraud prevention and event discovery.

1.3 Information from Third Parties

Social Media – when you connect a Facebook Page or other social account, we receive page ID, page name, page‑level access tokens, and basic profile information as permitted by the platform’s permissions (e.g., pages_manage_events).
Payment Processors – confirmation of payment status, payout status, and dispute information from Stripe, Google Pay, and similar providers.

2. How We Use Your Information

Process ticket sales, reservations, and refunds.
Create, manage, or promote events on behalf of organizers.
Authenticate users and secure the platform.
Provide customer support and respond to inquiries.
Detect and mitigate fraud, scalping, and unauthorized resale.
Send transactional emails, security notifications, and marketing communications (with opt‑out).
Aggregate analytics to improve the Services and develop new features.

3. Legal Bases for Processing

We process personal information under the following bases (as applicable): contractual necessity, legitimate interests, consent, compliance with legal obligations, and protection of vital interests.

4. How We Share Information

Event Organizers & Promoters – for events you purchase or attend.
Service Providers – payment processors, cloud hosting, email delivery, analytics providers.
Business Transfers – as part of any merger, acquisition, or asset sale.
Legal Requirements – to comply with subpoenas, court orders, or other lawful requests.
With Consent – where you explicitly authorize sharing.

5. Cookies & Tracking Choices

You can modify cookie settings in your browser or opt out of Google Analytics via tools.google.com/dlpage/gaoptout. Disabling cookies may affect Service functionality.

6. Security

We use TLS encryption, tokenized payments, limited‑access databases, and regular penetration testing. No method of transmission over the internet is 100% secure; therefore, we cannot guarantee absolute security.

7. Data Retention

We retain data as long as your account is active or as needed to provide Services, resolve disputes, enforce agreements, and meet legal obligations (e.g., tax and accounting).

8. Your Choices & Rights

Access, correct, or delete your personal data by visiting account settings or contacting privacy@basspass.events.
Opt out of marketing emails at any time via the unsubscribe link.
California residents may exercise CCPA rights; EU/EEA residents may exercise GDPR rights including data portability and objection to processing.

9. Children’s Privacy

BassPass is not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. International Transfers

Your information may be transferred to, and maintained on, servers located outside your state or country. We rely on standard contractual clauses or other approved safeguards when transferring EU data to the United States.

11. Changes to This Policy

We will post any changes on this page and update the "Last updated" date. Material changes will be notified via email or an in‑app notice.

12. Contact Us

If you have questions about this Privacy Policy, contact us at: